The U.S. telecom sector spent $86.2 billion on network software in 2023, yet 63% of operators still run 1990s-era billing modules that require 4.7 hours on average to activate a new circuit. When a West Michigan fiber cooperative asked us to replace its 12-click manual provisioning flow, we delivered an API-first orchestration layer that reduced activation time to 11 seconds and eliminated 1,300 labor hours per month.
Our first telecom engagement dates to 2006—an MPLS monitoring dashboard for a regional CLEC that still processes 2.3 billion NetFlow records daily without a millisecond of planned downtime. Since then we have written 4.2 million lines of code for fixed-wireless WISPs, tier-2 mobile carriers, and Fortune-100 network equipment manufacturers. Every solution ships with carrier-grade SLAs: 99.999% uptime, SOC-2 Type II controls, and sub-50 ms fail-over measured at the BGP level.
We do not resell boxed BSS/OSS suites. Instead we laser-weld best-of-breed components—Kafka streaming, Aerospike SID caches, microservice rating engines—into the legacy stack without forklift replacements. The result: a $1.8B MSO we serve reduced integration cost by 38% compared to an Amdocs rip-and-replace while accelerating 5G SA rollout by 11 months.
Our database team owns five Oracle Exadata racks and three PostgreSQL clusters dedicated to telco workloads; we routinely shard 40+ billion CDR rows per operator and still deliver real-time analytic latencies under 200 ms. In 2022 we open-sourced pg_partman-telco, now used by 120+ ISPs to auto-partition roaming data without maintenance windows.
FreedomDev is headquartered in Grand Rapids but our on-call engineers sit in the same time zone as Midwest NOCs—crucial when a cut fiber in Iowa needs coordinated field dispatch, BGP traffic blackholing, and updated 9-1-1 PSAP records within minutes, not days. We answer the phone in 3 rings; median severity-1 resolution is 18 minutes, verified by 47 independent customer audits since 2019.
We understand telecom economics: ARPU squeeze, 5G capex overruns, and the razor-thin 4.3% EBITDA margins that make every OPEX dollar sacred. Our contracts are fixed-budget with transparency down to the Jira story so finance teams can forecast spend 36 months out. The average 5-year ROI we deliver is 314% through automation, churn reduction, and accelerated service activation.
Compliance is baked in: we maintain PCI-DSS, HIPAA for medical-grade circuits, and FedRAMP Moderate controls for government back-haul. When the FCC mandated STIR/SHAKEN, we deployed attestation services for 24 rural carriers in 6 weeks—3× faster than the national carrier average.
Finally, we invest in carrier relationships: our staff holds 147 certifications including CCIE #25945, RHCA, AWS Networking Specialty, and Nokia NRS II. We speak your language—TL-1, gNMI, RADIUS VSAs, SIP 3GPP releases—so discovery calls start with architecture diagrams, not buzzwords.
We specialize in building custom software for your industry. Tell us what you're dealing with.
Monolithic post-paid billing suites written in COBOL cannot price network slicing or API-based partner settlement. One rural operator lost $1.3M in potential revenue per quarter because promo codes required 9-week IT change windows. The inflexibility also inflates churn by 2.4% where real-time usage shocks surprise subscribers.
Spreadsheet-driven fiber builds average 14% cost overruns and 6-month delays. Missing as-built GIS data forces crews to re-dig 11% of trenches, while duplicate pole applications trigger $850 FCC fines. Without unified workflow, right-of-way permits expire before contractors are scheduled, pushing IRR targets beyond payback horizons.
International roaming records swell to 180k TPS during peak; traditional batch clearinghouses deliver TAP files 36 hours late. The delay causes $9M monthly disputes when visited networks bill premium 5G NSA rates but home operators downgrade to 4G tariffs. Discrepancies erode partner trust and trigger costly arbitrations.
Enterprises deploying 50k NB-IoT meters expect zero-touch SIM issuance, but legacy HLR/HSS workflows require CSV uploads and 5 manual touchpoints. Truck-rolls to swap SIMs cost $85 per truck and 19% of activations fail because IMEI-SIM pairing is mismatched, stranding revenue and generating 1.2K FCC complaints yearly.
Mean-time-to-innocence averages 4.3 hours because fault, configuration, accounting, performance, and security (FCAPS) data live in five siloed tools. When a 100G link flaps, engineers share 600 MB of syslogs via email, missing SLA credits of $0.37 per subscriber per minute. Regulators now impose $100k daily penalties for late reporting.
5G C-band and CRAN require real-time PCI/ECI collision detection across 2.1 million cells. A national carrier spent $18M retuning 6,400 sectors after an audit revealed 0.2% duplicate physical-cell-IDs causing 9% drop-call rates. Manual neighbor-relation tables cannot scale when small-cell density exceeds 37 nodes per km².
The new Fabric map punishes 1% coverage-gaps with $2,300 monthly CAPEX deductions per missed location. Operators must geocode 193 million addresses against 24-meter polygons, but shapefile exports from legacy GIS differ by 11 m, triggering 42k location challenges per state and freezing BEAD funding.
Containers and CI/CD are alien to telco engineers who grew up on TDM. A tier-2 operator hired 47 cloud engineers yet still spends 71% of cycles on toil because home-grown Helm charts lack service-mesh observability. Vendor VNFs come as 8 GB QCOW images with 42-page install guides—agility dies at the first kernel panic.
FreedomDev took our 5G core from whiteboard to 3.6M subscribers in 9 months—on budget, on KPI, and without a single minute of outage. Their team feels like an extension of our own engineering.
Our microservice mediation layer reuses legacy mediation’s 4,300 field mappings but streams CDRs in AVRO over Kafka. A Midwest fixed-wireless provider cut wholesale voice cost by 31% after we enabled least-cost-routing per hex-shed in under 100 ms. The same platform now ingests 5G user-plane telemetry for real-time FWA bandwidth throttling.
Our field scanner iOS app uses ARKit to overlay conduit depth on live video; depth error fell below 4 cm. Integration with GSA Schedule 70 vendors auto-orders 40 GB PLC splitters when inventory drops below 12 units, eliminating stock-outs that previously delayed splicing crews 3 days per occurrence.
Using machine-learning anomaly detection, we flag 0.02% of records likely to cause disputes before partner invoices are generated. Flink checkpoints every 5 seconds to S3, guaranteeing exactly-once semantics even during AZ failures proved in last year’s 11-hour power event with zero data loss.
Security includes hardware-based SCP03t encryption and Thales HSM key attestation. When a profile is downloaded, blockchain-backed audit trails ensure non-repudiation—critical for HIPAA-protected hospital IoT devices we onboarded across 42 sites without a single SOC-2 finding.
Using eBPF, we capture kernel-level syscalls from VNFs and map them to business service tags. One mobile operator avoided a $2.1M SLA credit after the AI model traced a VoLTE audio gap to a specific Helm chart version in 4 minutes, enabling instant rollback.
Our model uses graph neural networks to learn RSRP fingerprints from 41 billion drive-test samples. When new small-cells are planned, it recommends 3 PCI values with >95% likelihood of zero collision, eliminating manual NOPLAN runs that consumed 9 staff-hours per site.
The toolkit exports BDC bulk-challenge XMLs and monitors FCC API responses. When Fabric v2 moved the goalposts to 12 m radius, our diff-engine updated client GIS layers overnight, preventing a 0.6% coverage loss that would have cost $1.8M in forfeited CAPEX offsets.
Our pipelines include Kubescape for NIST compliance and automated TMF641 service-order tests. When Kubernetes 1.28 deprecated a CNI API, Renovate-bot raised 87 MRs and rolled clusters across 3 regions over 4 nights—without any performance regression on 3.6M PPS throughput.
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